One in 10 homeowners are let down by builders with almost half citing poor quality work as the main reason for being unhappy, reveals new research.
According to a study by the Federation of Master Builders (FMB), shoddy workmanship topped the list of customer complaints with 49 per cent disappointed with work carried out, 27 per cent were upset with cost overruns and a further 23 per cent were annoyed by delays.
Helen Patterson says she was left “absolutely distraught” when she was let down by her builder.
“This has left me in a financially difficult situation wishing I had used a builder that had been vetted by a more reliable third party to avoid this sort of thing happening.”
The UK construction industry trade association has now launched a ‘Keep away from the Cowboys’ checklist, which says homeowners should check for scam schemes, make sure they have a written contract and never pay cash up front.
Brian Berry, chief executive of the FMB, said: “The UK construction industry is worth £110bn per year and more than 70 per cent of this work is carried out by SMEs.
“Large projects, such as new runways and high speed rail lines, tend to grab the headlines but they are only a small part of the story. Small, local builders are delivering fantastic new homes, extensions and refurbishments across the UK and these quality builders are the unsung heroes of the construction industry.”