The two day programme, which has been designed in partnership with Summit HR and the Construction Knowledge Exchange (an enterprise centre of the School of the Built Environment at the University of Salford), with input from Greater Manchester Police and their personal Safety Awareness Training scheme, has been tailored to the very specific needs of site based construction staff.

It uses professional actors to recreate real life situations in order to develop the specific skills required to deal with a diverse range of customers. 

G&J Seddon's team are taught how to develop their skills in dealing with assertive and aggressive trades staff, how to handle different types of tenants, how to deal with complaints and best practice dos and don'ts.  A mobility suit is also used which allows the wearer to experience a taste of life with limited hearing or mobility, raising awareness of the issues that affect people who live with similar difficulties on a day to day basis.

Jonathan Seddon, managing director of G&J Seddon said:  “Good quality customer service and after care is fundamental to the success of any business.  We have established an excellent reputation in both of these areas, but we are always looking at ways in which we can improve.  The new training programme aims to develop existing skills and to challenge and adapt our behaviours, attitudes and work practices for the better. 

“Not only will it help our overall service but more importantly it will enhance the safety of our front line staff.  It is unfortunate, but aggressive situations arise in all walks of life and the construction industry is no exception.  We want our staff to be as safe as possible when at work and we hope this training will help them to identify and handle difficult situations as effectively as possible.”

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