The survey conducted by Constructing Excellence in the Built Environment reveals that only 47% of construction workers are satisfied with their jobs compared to 55% two years ago. This comes after two years of improvements to the industry.
 
Training across the industry has remained low at a median rate of 0.9 days per employee per year, just marginally down on the full day registered in 2006.
 
Client satisfaction was also down, with figures showing a fall across all three indicators including product, service and value for money.  The biggest fall was seen on service and value for money indicators, which measured a decrease from 79% to 75% and from 80% to 75% respectively. 
 
However the longer-term trend, over the five-year period, across all indicators, remains one of steady improvement. 
 
A number of improvements can be seen on the predictability indicators, with time predictability (project) increasing from 44% in 2006 to 58% in 2007.  Smaller improvements were also registered in terms of time predictability for both design and construction phases of a project. 
 
Overall the survey showed that there was improved performance on project delivery and predictability but client satisfaction indicators show a decline in performance.
 
Peter Cunningham, Constructing Excellence director, said: "Compared with last year's results, the 2007 KPI survey paints a mixed picture of performance improvement. We have seen improvements on the predictability measures at the same time as falls in client satisfaction. The demonstration project programme is delivering better performance than the general industry and we are continuing to see good progress. Publishing the KPI results online means that companies will be able to benchmark their own performance much more effectively which we expect will advance the continuous improvement agenda."